Refund Policy

At Frank & Loons, we take great pride in crafting custom-made products that meet your unique requirements and specifications. Each item is meticulously created with utmost care and attention to detail. Due to the personalized nature of our Labels, we do not offer returns or refunds on most items.

Please review the following refund policy guidelines:

  • Custom-Made Labels: As our products are tailored to your specific needs, we cannot accept returns or provide refunds for custom-made items. We encourage you to double-check all order details, including size, color, design, and any personalized information, before placing your order.
  • Quality Assurance: We prioritize quality and ensure that every product is thoroughly inspected before shipment. In the rare event that you receive a defective or damaged item, please contact our customer. We will gladly address the issue and provide a suitable resolution.

  • Order Cancellation: If you wish to cancel your order for a custom-made product, please contact us as soon as possible. Depending on the production status, we may be able to accommodate the cancellation request. However, once production has begun, cancellations may not be possible.

  • Shipping Errors: In the event of a shipping error made by us (e.g., wrong item delivered, incorrect customization), please inform our customer support team. We will take full responsibility for the error and arrange for the correct item to be sent or offer appropriate compensation.

  • Contact Us: For any concerns or questions regarding our refund policy or specific orders, please reach out to our customer support team at frankandloons@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.

Please take the time to review this policy carefully before making a purchase. By placing an order with Frank & Loons, you agree to abide by the terms and conditions outlined in this refund policy.